Civility in the Workplace
Civility in the Workplace
Wednesday, July 19, 2017 - 9:00am to 12:00pm
Workplace etiquette is an important part of creating a comfortable and professional environment. It is not only showing respect and courtesy to your co-workers, managers and customers; it is learning how to work efficiently as part of a team. While not everyone adheres to etiquette guidelines in the same manner, it is still prudent to communicate them to employees so that everyone is aware of agency expectations regarding conduct. Etiquette for the workplace includes professional presentation and proper communication, both of which enhance your business image. This course will cover workplace expectations and acceptable behaviors including appropriate business dress and grooming, verbal communication, telephone skills, email etiquette, time management, and general professional standards.
Learning Objectives: Upon completion of this course, participants will:
- Define appropriate and inappropriate office behavior
- Demonstrate professional use of both telephone and email etiquette in a business environment
- Identify and rephrase blunt wording for more professional communication
- Explain methods on how to appropriately handle typical office interruptions by visitors, phone calls, requests from the supervisors or subordinates
Target Audience: Any City Employee
Competencies: Interpersonal Skills, Continuous Improvement, and Self-Management
Time: 9:00 AM – 12:00 PM
Location: Department of Human Resources
Training & Development Division
201 East Baltimore Street, 2nd Floor
Price: $150 per person
Registration: https://www.surveymonkey.com/r/coburegistration