Civility in the Workplace

Civility in the Workplace

Wednesday, July 19, 2017 - 9:00am to 12:00pm

Workplace etiquette is an important part of creating a comfortable and professional environment. It is not only showing respect and courtesy to your co-workers, managers and customers; it is learning how to work efficiently as part of a team.  While not everyone adheres to etiquette guidelines in the same manner, it is still prudent to communicate them to employees so that everyone is aware of agency expectations regarding conduct. Etiquette for the workplace includes professional presentation and proper communication, both of which enhance your business image. This course will cover workplace expectations and acceptable behaviors including appropriate business dress and grooming, verbal communication, telephone skills, email etiquette, time management, and general professional standards.  

Learning Objectives:  Upon completion of this course, participants will:

  • Define appropriate and inappropriate office behavior
  • Demonstrate professional use of both telephone and email etiquette in a business environment
  • Identify and rephrase blunt wording for more professional communication
  • Explain methods on how to appropriately handle typical office interruptions by visitors, phone calls, requests from the supervisors or subordinates

Target Audience:      Any City Employee

Competencies:          Interpersonal Skills, Continuous Improvement, and Self-Management

Time:                           9:00 AM – 12:00 PM

Location:                    Department of Human Resources

                                      Training & Development Division

                                      201 East Baltimore Street, 2nd Floor                                               

Price:                           $150 per person

Registration:              https://www.surveymonkey.com/r/coburegistration

Location: 
Department of Human Resources
201 East Baltimore Street
Baltimore, MD 21202

Follow us

  • Facebook
  • X (formerly Twitter)

The City of Baltimore is an Equal Opportunity Employer.