Worker A: “My goodness! What is that smell?”

Worker B: “Oh, It’s Jane Doe again. Someone should really tell her about her stench! I am not saying anything. You should.”

Worker A: “Why me? I am not saying anything to her. You do it!”

In unison: “Let’s go tell our supervisor!”

Based on the New York Times bestseller Crucial Conversations: Tools for Talking When Stakes Are High*, this course will provide participants with tools for their communication tool belt. Participants will complete a self-assessment to determine what their go-to reaction is when stakes and emotions are high while opinions vary. Being able to have an open dialogue with a team member, regardless if that person is your supervisor, co-worker, or employee, is a necessity in every organization.  Communicating with tact and diplomacy improves relationships, team cohesion, respect, and efficiency. 

Learning Objectives: Upon the completion of this course, participants will:

• Learn their style under stress
• Recognize what conversation needs to be had
• Know how to stay in dialogue
• Know how to keep the dialogue safe
• Have tools to TALK to supervisors, co-workers, and / or employees 

Target Audience:             Any City Employee

Prerequisite:                     *The purchase of the book is strongly recommended. An audio book is available through the City’s blackboard site with all confirmed registrations.

Time:                                    9:00 am – 4:00 pm

Location:                             Department of Human Resources

                                               Training & Development Division

                                               201 East Baltimore Street, 2nd Floor                                               

Price:                                    $300 per person

Registration:                       https://www.surveymonkey.com/r/coburegistration