All of us experience conflict. At times, we lose sight of the fact that conflict is normal and there will be the potential for conflict. Since you can't prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding and trust in shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them, enables people to work for mutual benefit.

Learning Objectives: Upon completion of this course, participants will:

• Understand what conflict is and how it can escalate
• Recognize the five most common conflict resolution styles and when to use them
• Increase positive information flow through non-verbal and verbal communications skills
• Develop effective techniques for intervention strategies
• Strengthen staff trust and morale
• Build confidence of their ability to manage conflicts, enhance productivity and performance

Target Audience:     Any City Employee

Competencies:         Interpersonal Skills, Communications, and Team Cohesion

Time:                           9:00 AM – 2:00 PM

Location:                    Department of Human Resources

                                      Training & Development Division

                                      7 E. Redwood St., 15th Floor                      

Price:                           $300 per person

Registration:              https://cobtraining.eventbrite.com