This workshop provides participants with techniques to enhance their skills for dealing with difficult people in the workplace. Participants will learn how to manage their own behavior, explore different coping mechanisms and develop more effective communication skills when confronted with a difficult person or situation. 

Learning Objectives: Upon completion of this course, participants will:

• Identify emotionally charged situations at work and minimize their impact
• Practice strategies for gaining control of volatile situations
• Use techniques for taking charge of work-place conversations
• Understand methods to keep pressure from affecting job performance

Target Audience:     Any City Employee

Competencies:         Interpersonal Skills, Customer Orientation, Problem Solving, Analysis, and Self-Management

Time:                           9:00 AM – 12:00 PM

Location:                    Department of Human Resources

                                      Training & Development Division

                                      201 East Baltimore Street, 2nd Floor                                   

Price:                           $150 per person

Registration:             https://www.surveymonkey.com/r/coburegistration