DHR Leadership

Quinton M. Herbert, JD | Director and Chief Human Capital Officer

Quinton M. Herbert serves as the Director and Chief Human Capital Officer for the Department of Human Resources (“DHR”) for the City of Baltimore. In this capacity, he is responsible for creating, developing, and driving comprehensive and strategic programs and initiatives that align with organizational goals and strategies. Mr. Herbert has an extensive background in labor and employment relations and leadership development. He previously served as the Deputy Labor Commissioner for the City of Baltimore, where he functioned as the lead negotiator for the City in collective bargaining with all non-public safety unions. He also advised management and HR professionals in a wide array of employment and labor-related issues.

Mr. Herbert is an American Arbitration Association Higginbotham Fellow and is a recipient of the Maryland Daily Record Leadership in Law Award and the American Institute of Legal Counsel “10 Best” Employment and Labor Law Attorney for Maryland Award. He has been recognized as one of the National Black Lawyers Top 100 Lawyers in 2017. He serves on the Board of Directors for the Maryland Public Employer Relations Association (MdPELRA) and The Maryland Labor and Employment Relations Association (MdLERA) and is a member of several bar and professional associations.


Tonya Brinkley | Deputy Director

Tonya Brinkley serves as the Deputy Director for the City of Baltimore’s Department of Human Resources (“DHR”). In this capacity, she is responsible for leading the implementation of HR Workday for the City, as well as working to maintain human resource infrastructure and driving progressive process changes. Ms. Brinkley previously served as DHR’s Chief of Human Resources Information Systems (HRIS).

Prior to her role with the City of Baltimore, Ms. Brinkley served as the Chief of HRIS for the City of Richmond, Virginia; the Senior Project Manager of  Operations, and the Manager of Data Analytics for the City of Jacksonville, Florida; and has worked extensively as an independent HR consultant with clients such as Fannie Mae, Texaco, and several local technology companies. Her diverse human resources leadership background includes more than twenty (20) years of experience in private sector organizations, where she served as the Director of Human Resources at Sylvan Learning Systems, Blockbuster, and Macy’s Inc.

Ms. Brinkley holds a Master’s degree in Human Resources Management from American University and a Master’s degree in Information Technology/Project Management from the University of Maryland. She also holds a Bachelor of Science degree in Business Administration from Bowie State University.


Steven Serra | Assistant Deputy Director, Operations

Steven Serra is the Assistant Deputy Director of Operations for the City of Baltimore’s Department of Human Resources (“DHR”). He oversees DHR’s offices of Classification and Compensation, Employee Benefits, Learning and Development, Policy and Compliance, and Shared Services and Recruitment.

Before joining the City of Baltimore in 2019, Mr. Serra served in a variety of leadership roles during three decades in Maryland State Government. From 2011-2019, he served as the Human Resource Director for the Maryland State Department of Education (“MSDE”); from 2008-2011, he served as the Human Resources Director for the Comptroller of Maryland; and, from 1998 -2008, he served as the Director, Recruitment and Examination Division in the Office of Personnel Services and Benefits, at the Maryland Department of Budget and Management. Mr. Serra has a strong background in implementing innovative programs, streamlining processes, training agency partners, and improving customer service.

Mr. Serra is a Baltimore native who graduated from Baltimore Polytechnic Institute. He holds a Bachelor of Science degree in Business Administration and Psychology, a Master of Science degree in Personnel & Organizational Psychology, and he is a Society for Human Resource Management Senior Certified Professional (SHRM-SCP).


Lindsay Wines | Assistant Deputy Director, Administration

Lindsay Wines is the Assistant Deputy Director of Administration for the City of Baltimore’s Department of Human Resources (“DHR”). She oversees DHR’s offices of Human Resources Information System (HRIS) and the Employee Assistance Program (EAP).

Ms. Wines has worked in local and state governments for over a decade with a background in budgeting and finance. Before taking on her current role, Lindsay served as the Chief of Staff for the Baltimore City Office of Information and Technology where she helped lead the creation of the City’s first-ever Inclusive Digital Transformation Strategic Plan. She has also served as the Deputy Director of the Baltimore City Department of Transportation, where she was responsible for strategic planning and oversight of a $150M operating budget. Ms. Wines also held positions at the Baltimore City Department of Finance and the Maryland Department of Budget and Management.

Ms. Wines is a graduate of the University of Maryland, College Park and George Mason University, where she earned her Master of Public Policy.


Joanne Ashton | Chief, Shared Services and Recruitment

Joanne Ashton is the Chief of Shared Services and Recruitment for the City of Baltimore’s Department of Human Resources (“DHR”). She provides leadership and guidance to the Offices of Shared Services, Recruitment, and Examinations.

Ms. Ashton brings to her position a well-established background with experience in retail management, hospitality, energy, and higher education. Before joining the Department of Human Resources in 2018, she held positions in human resources as a generalist, where she managed projects, and directed HR offices, focusing on improving morale and employee programs.  

Ms. Ashton earned her Executive Master’s degree in International Business from Walden University, a Bachelor's degree in Human Resource Management from Averett University, and an Associate's degree in Retail Management from Dutchess Community College. She is a Society for Human Resource Management Senior Certified Professional (SHRM-SCP).


Margo Bruner-Settles | Chief, Employee Assistance Program (“EAP”)

Margo Bruner-Settles began her employment with the City of Baltimore’s Department of Human Resources (“DHR”) in July 2013 as the Chief of the Employee Assistance Program (“EAP”). In this capacity, Ms. Bruner-Settles is responsible for the program overview and clinical supervisory functions to ensure best practices, confidentiality, and quality service.

Ms. Bruner-Settles has over sixteen years of clinical experience with diverse populations in medical and hospice facilities, domestic violence shelters, correctional facilities, foster care, and addiction treatment centers. She was the active CEO of Bruner & Associates, LLC, which provided clinical and EAP services to the public sector. She was appointed to Vice President of a non-profit foundation that provides employment training, financial literacy, tutoring/mentoring, transitional housing to its client base.

Ms. Bruner-Settles is continuing her education and pursuing a Doctorate in Public Administration (DPA) at the University of Baltimore in Baltimore, Maryland. She earned her Master’s degree in Social Work in 2004 from the University of South Florida in Tampa, Florida. She holds licenses as a Supervisory Licensed Certified Social Worker-Clinical (LCSW-C) in Maryland, is qualified as a Substance Abuse Professional (SAP), and earned designations as an IPMA-HR Senior Certified Human Resource Professional (IPMA-SCP).


Sandra Curtis | Chief, Learning and Development

Sandra Curtis began serving as the Chief of Learning and Development for the City of Baltimore’s Department of Human Resources (“DHR”) in 2015. She is a training and development innovator who is piloting business-centric roadmaps, empowering independence, and inspiring the next generation of enterprise growth.

Ms. Curtis brings over 30 years of expertise and accomplishment to the City of Baltimore. She previously served as Director of Training and Business Support for worldwide franchise operations, comprised of six leading brands within a multi-billion-dollar market. She is an experienced strategist for business development, change management, HR management, marketing, operations, project management, training curriculum development, virtual learning, financial modeling, and enterprise transformation.

Ms. Curtis founded an international training and development firm, for which her business development success has been celebrated on local, regional, and national levels and is the recipient of multiple business awards and magazine features. Her business savvy, community involvement, and non-profit engagements have earned her appointments and positions to various corporate, municipal, and presidential committees.

Ms. Curtis received her Masters of School Administration from Gardner-Webb University and her Bachelor of Arts in Music Education from Limestone College. She is certified as a John Maxwell Leadership Team Member and Facilitator, DiSC Facilitator, and FranklinCovey Facilitator, and she maintains memberships with the Society for Human Resource Management (SHRM) and the Association of Talent Development (ATD).


Rajesh Gulhar | Chief, Employee Benefits

Ray Gulhar joined the City of Baltimore’s Department of Human Resources (“DHR”) in May 2016 as the Chief of Employee Benefits. He is responsible for managing the comprehensive benefits program offered to City employees and retirees, including self-insured medical plans, dental plans, basic and optional life insurance, prescription drug plans, vision plans, flexible spending accounts, wellness and preventive care programs, and COBRA while ensuring the benefit programs meet the City’s fiscal policy and comply with Federal and State laws and regulations and contractual agreements.

Mr. Gulhar is a nationally recognized employee benefits practice leader and risk management professional who has worked with the public sector and private sector for 40 years. Before joining the City, he served as both the Director of Employee Benefits and Director of Risk Management for Alachua County in Florida, Risk Manager for Montgomery County in Maryland, Health and Risk Management Specialist for AON, Assistant Risk Manager/Benefits Manager for Manor Care and QI, underwriter for Kemper Insurance Group, and as an independent health consultant with various entities. His experience includes managing fully-insured and self-insured health programs, implementing cost containment strategies, utilization management review, and disease management. He has extensive experience working with employee unions and union leaders, as well as healthcare providers and vendors.

Mr. Gulhar holds a Bachelor’s degree in Economics and Political Science and a Master's degree in Economics from Delhi University, and he completed the John Hopkins Management and Leadership Training Program.


Jason Ingram | Chief, Policy and Compliance

Jason Ingram began his employment with the City of Baltimore’s Department of Human Resources (“DHR”) in March 2016 as the Chief of Policy and Compliance. In his role, Mr. Ingram serves as a vital member and Chief Policy Advisor on the Director’s executive leadership team. He has overall responsibility for steering the City’s Human Resources Policy and Compliance Office and providing expert counsel to the Department of Human Resources, the Mayor’s Office and agencies to ensure understanding, consistent interpretation, application and compliance with City, State, and Federal human resources policies, employment laws, and regulations.

Mr. Ingram came to the Agency with over 15 years of generating change and facilitating growth in the workplace, holding various senior and executive-level roles in Human Resources. His HR experience and achievements have centered on preserving and advancing workplace culture, overseeing talent management and development, HR service delivery, diversity and inclusion, and implementing HR policies and programs. He has successfully counseled and coached employees, mid-level managers, and senior-level executives on various HR-related matters to achieve business results in these areas and with enterprise-wide impact.

Mr. Ingram received his Juris Doctor from The Catholic University of America, Master of Social Work from the University of Pennsylvania, and Master of Arts from Columbia University. He also holds Human Resources Certifications as a Senior Professional in Human Resources (SPHR) and as a Society for Human Resource Management Senior Certified Professional (SHRM-SCP).


Darryl Strange | Chief, Communications

Darryl Strange is the Chief of Communications for the City of Baltimore’s Department of Human Resources (“DHR”). He is responsible for disseminating external and internal DHR communications and overseeing DHR public relations matters.

Mr. Strange has over 18 years of experience in the communications field, working with the world's largest credit union and many state and local government agencies, where he supported the development of communication platforms.

Mr. Strange earned his Master of Science degree in entertainment business and law, from Full Sail University, and received his Bachelor of Science degree in Mass Communications, with a specialization in advertising and public relations, from Towson University. He is also a graduate of The Boys' Latin School of Maryland.


Alisa Underwood-Jordan | Chief, Classification and Compensation

Alisa Underwood-Jordan serves as the Chief of Classification and Compensation for the City of Baltimore’s Department of Human Resources (“DHR”). In this capacity, she is responsible for leading, developing and implementing classification and compensation projects and initiatives, and providing analysis and strategic methodologies for maintaining a competitive compensation program to attract and retain top talent. 

Ms. Underwood-Jordan has over 18 years of progressive classification and compensation experience in both public and non-profit organizations. Prior to her employment with the City of Baltimore, she was the Senior Classification and Compensation Analyst for a global non-profit company,  where she was responsible for analyzing wage and salary data, evaluating the organization’s pay structure, providing advice and guidance surrounding pay decisions, pay policy interpretation, and remaining abreast of federal, state and local compensation laws and regulations to ensure company compliance.

Ms. Underwood-Jordan is working toward obtaining her IPMA-HR Senior Certified Human Resource Professional (IPMA-SCP) certification; she is a member of the Society for Human Resource Management (SHRM) and World at Work.


Lauren Walker | Chief, Human Resource Information Systems (“HRIS”)

Lauren Walker is the Chief of Human Resources Information Systems for the City of Baltimore’s Department of Human Resources (“DHR”).

Ms. Walker previously led the HRIS team at 2U, Inc., where she implemented Workday HCM as well as other systems. She also worked on the HRIS and Compensation teams at Discovery Communications, LLC.

Ms. Walker holds a Master of Science in HR Management from the University of Maryland Global Campus and a Bachelor of Arts from Delaware State University.

The City of Baltimore is an Equal Opportunity Employer.